FAQ | A Comprehensive Guide to Smart Glass and Smart Film

SHOPPING WITH US

How do I place an order?

As a B2B company, we process orders through WhatsApp, WeChat, and email. You can communicate with our sales team via these platforms to discuss your requirements, including product dimensions, specifications, and quantities. Our team will assist you in confirming the order details and provide a quote and production timeline. To start your order process or if you have any questions, please reach out to us via WhatsApp, WeChat, or email at info@lightblue-kingfisher-392083.hostingersite.com We are here to help you with any additional assistance you may need.

What payment methods do you accept?

We support payments through local accounts in over 20 countries, accept more than 50 currencies, and facilitate transactions in over 100 countries. This ensures secure and efficient payment options for our global customers. We accept various payment methods including Visa, MasterCard, American Express, Discover, PayPal, JCB, Diners Club, and UnionPay. For more details or specific payment inquiries, please contact us.

Do you offer free samples?

Can I customize my order?

What are your shipping options and delivery times?

AFTER SALE SUPPORT

Do you offer warranties on your products?

Do you provide technical support?

How can I track my order?

How can I contact customer support?

PRODUCT HELP

What is smart film and smart glass ?

Smart film is a thin, flexible layer that can be applied to existing glass surfaces to change opacity when an electric current is applied. It provides similar functionality to smart glass but is generally more cost-effective and easier to retrofit.

Smart glass, also known as switchable glass, adjusts its transparency or tint based on electrical signals, light, or heat. It offers benefits like privacy, energy efficiency, and light control, making it suitable for windows and partitions in various applications.

How do I choose between smart film and smart glass?

When choosing between smart film and smart glass, consider the following factors:

Application: Smart glass is ideal for new constructions or major renovations, while smart film can be retrofitted onto existing glass surfaces.
Cost: Smart film is generally more cost-effective and easier to apply than smart glass.
Aesthetics: Smart glass offers a seamless, integrated appearance, while smart film can be applied to a variety of glass types.
Functionality: Both provide similar benefits, but smart glass may offer more advanced features and better long-term durability.
Installation: Smart film is easier and quicker to install, whereas smart glass may require professional installation.

Evaluate your specific needs, budget, and installation requirements to make the best choice.

Can smart film/smart glass be customized in size?

Yes, both our smart films and smart glass can be customized to meet specific customer needs, including size, shape and functional configuration. For smart films, you only need to provide the actual size or visible light size of the glass. For custom smart glass, we need you to provide details such as upper and lower groove depth, left and right groove depth, groove width, and visible light size of the glass.

What is the difference between sheet and roll materials for smart film?

Sheet Smart Film: Pre-cut panels with pre-installed electrodes, ready for immediate installation. These panels come in fixed sizes and can be directly applied to glass surfaces on-site without additional cutting. This type is typically purchased by contractors or skilled individuals.

Roll Smart Film: Supplied in large rolls, usually 50 meters long, requiring cutting and electrode installation at a local facility before use. This type is often purchased by distributors or local manufacturers who process and customize the film for installation and resale.

What is the service life of smart film and smart glass?

How can smart glass and smart film be controlled? Can they be integrated with smart home systems?

Smart glass and smart film can be controlled in several ways, including wall switches, remote controls, or integration with smart home systems. When integrated with a smart home system, you can control the transparency and other features through mobile apps or voice commands using platforms like Google Assistant, Apple HomeKit, or Amazon Alexa.

Our products currently support the following smart home platforms and protocols:

Matter
Esupport Works with Everything
eWeLink
Works with Google Home
Works with Apple Home
Works with Alexa
Zigbee
Tuya

These versatile control options allow smart glass and smart film to seamlessly integrate into your smart home environment, providing convenience and flexibility.

Can I cut the electrodes of smart film myself?